Safe & Secure Platform

ku9ap's Privacy Policy

Your personal information is our top priority. Through SSL encryption and strict data protection practices, we ensure your information stays completely safe.

Last Updated: This privacy policy may be revised from time to time. Any changes will be communicated on this page.

ku9ap is a trusted mobile casino and betting platform in Bangladesh. By using our services, you acknowledge that you have read this privacy policy and agreed to its terms. We give the highest priority to the security of your personal information, and this policy explains how that information is collected, stored, and used.

Definitions & Scope

This privacy policy ("Policy") governs the relationship between the ku9ap platform ("we", "our") and its users ("you", "user") regarding the collection and use of information. This policy applies to:

  • All services on the ku9ap website and mobile platform.
  • Activities related to registration, login, and account management.
  • Financial transactions, such as deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
  • Gaming activities, bonus claims, and use of promotional offers.
  • Communication through customer support, live chat, and email.

"Personal information" refers to any information that can directly or indirectly identify you. This includes your name, mobile number, email address, financial details, device information, and browsing behaviour.

What Information We Collect

2.1 Information You Provide Directly

When you register on ku9ap or use our services, you provide certain information yourself. This information includes:

  • Full name and date of birth (for age verification — for users aged 21 and above only).
  • Mobile number and email address.
  • Preferred payment method details (such as your bKash or Nagad mobile number).
  • Documents required for identity verification.
  • Content of messages or complaints sent to customer support.

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

  • IP address and device identifier information.
  • Browser type, operating system, and device type.
  • Date, time, and session duration of platform access.
  • Pages visited, links clicked, and navigation patterns.
  • Gaming activity and betting history.
  • Information collected through cookies and similar tracking technologies.

2.3 Financial Transaction Information

Necessary payment information is collected when processing deposits and withdrawals. We do not directly store your mobile banking credentials. Only the minimum information required for transaction verification is retained. Please note that the minimum deposit amount on ku9ap is ৳100 and the minimum withdrawal amount is ৳1,000.

Purpose of Using Your Information

ku9ap uses your information for the following legitimate purposes:

  • Account Management: Verifying registration, securing login, and confirming identity.
  • Service Delivery: Keeping gaming, betting, and bonus features active.
  • Financial Processing: Ensuring secure transactions via bKash, Nagad, Rocket, and Upay.
  • Fraud Prevention: Detecting and stopping suspicious activity.
  • Customer Support: Resolving issues through 24/7 live chat and email.
  • Legal Compliance: Retaining information to comply with applicable laws and regulations.
  • Platform Improvement: Analysis to enhance the user experience.
  • Responsible Gaming: Monitoring gaming behaviour and providing assistance when needed.

Data Protection Methods

ku9ap has implemented multiple technical and administrative measures to ensure the security of your information:

4.1 Technical Protection

  • All data transmissions are secured with SSL/TLS encryption.
  • Sensitive information is stored using strong encryption algorithms.
  • Regular security audits and vulnerability assessments are conducted.
  • Firewalls and intrusion detection systems remain active.
  • Two-factor authentication (2FA) is available.

4.2 Administrative Protection

  • Only authorised staff have access to users' personal information.
  • All staff are trained on data privacy.
  • Data processing activities are reviewed regularly.
  • Data protection terms are included in agreements with third parties.

Important: Although we take the highest security measures, data transmission over the internet is never entirely risk-free. Keep your account password confidential and do not share it with anyone.

Sharing Information with Third Parties

ku9ap does not sell your personal information to third parties. However, information may be shared in specific circumstances:

5.1 Service Providers

Limited information is shared with third parties necessary for operating our services, such as payment processors and technology partners. These parties receive only the information needed for their specific role and may not use it for any other purpose.

5.2 Legal Obligations

Information may be disclosed to authorities under a court order, government directive, or other legal requirement. In such cases, we provide only the information legally required.

5.3 Fraud & Security

Information may be shared with relevant agencies to prevent fraud, money laundering, or other illegal activity.

Cookies & Tracking Technologies

ku9ap uses cookies and similar technologies to improve your experience and ensure the performance of the platform. Cookies are small text files stored on your device.

6.1 Types of Cookies

  • Essential Cookies: Required for the core functionality of the platform. Without them, logging into your account or making transactions is not possible.
  • Functional Cookies: Used to remember your preferences and settings.
  • Analytics Cookies: Used to monitor platform usage and collect information for improvements.
  • Security Cookies: Help detect fraud and unauthorised access.

You can control cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.

Data Retention Period

We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information:

  • Information for active accounts is retained for as long as the account remains open.
  • After an account is closed, certain information may be retained for a set period to meet legal obligations.
  • Transaction records are retained for the period required under financial regulations.
  • Once the required period ends, information is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal information:

  • Access: The right to know what information we hold about you.
  • Correction: The right to request correction of inaccurate or incomplete information.
  • Deletion: The right to request deletion of your information in certain circumstances.
  • Restriction of Processing: The right to request that your information be used in a limited way in certain cases.
  • Portability: The right to receive your information in a structured format.
  • Objection: The right to object to certain types of information processing.

To exercise these rights, contact us. Our customer support team is available 24/7 — get instant help via live chat or email us at [email protected].

Protection of Minors' Information

ku9ap is a platform for users aged 21 and above only. We do not knowingly collect information from any minor. Age is verified at registration. If we become aware that a minor's information has been collected, we will delete it immediately and close the associated account.

Policy Changes

ku9ap reserves the right to change this privacy policy at any time. Changes will be published on this page. For significant changes, we will notify you via the email address or mobile number registered to your account. Continuing to use the platform after changes are made will be taken as your agreement to the updated policy.

International Data Transfers

ku9ap's servers and technology infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure the same level of protection is maintained. All international data transfers are conducted under appropriate security agreements.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Our customer support team is able to assist in both Bengali and English. We will take your complaints seriously and do our best to resolve them as quickly as possible.

This privacy policy is written in Bengali and shall be considered the original version. By continuing to use ku9ap's services, you are considered to have given your consent to the terms of this policy.